Stuck with a file problem?
We can fix it!
Eliminate Chargebacks
Correct Files For Print & Online
Boost Credibility
Retain Customers
At We Fix Files, we specialize in solving your most challenging file dilemmas for both print and online. With decades of experience in the print industry, we've earned a reputation as the ultimate problem-solvers for all your file and technology needs.
How we can help:
Color Adjustments & Correction
Ensure colors appear flawless in both print and digital formats.
Fine-tune your files to achieve the right hues.
Adjust tones for optimal visual impact.
Knockout Black Text Correction
Speed up production and enhance print quality.
Eliminate registration issues for smoother printing.
Address problems like knockout black text for improved results.
Print Registration Issues
Eliminate blurry or misaligned prints.
Correct file alignment for precision.
Ensure a sharp, professional finish.
How It Works
1
Upload your file
Simply upload your file to our secure platform and we’ll take a look. Have more than one file? We’ll take a look at those too, even a full page.
2
We’ll review
We'll check your files and get back to you with detailed information and a link for the invoice. If your file does not require any work, we will let you know that too!
3
Files fixed fast!
Once the invoice is approved, we'll get to work right away and have your files fixed ASAP.
*Indicate on the Upload page if you are requesting a Graphical Proof for a whole publication
FAQs
HOW DOES THIS WORK?
If you're experiencing an issue with a file or page, simply upload it through our platform via the "Upload" page, or use our Hightail File Transfer link found there. We will analyze the file, and if adjustments can improve its output, we'll provide you with an itemized invoice. If there is no hope for the file, we'll inform you and may offer an alternative or suggestions to help.
DOES EVERY FILE NEED TO BE FIXED?
Certainly not. We focus on addressing specific issues that can cause problems during the print process or when viewing online. If a file is free from these issues, we'll let you know that it's as good as it can be. On the other hand, some files may be beyond repair. Ideally, you’ll identify these before sending them to us, but if not, we will inform you of that too.
HOW LONG DOES THIS TAKE?
Our typical turnaround time is one business day. However, if you're working on a tight deadline, let us know, wefixfiles@gmail.com or (430) 306-4214, and we'll do our best to expedite the process. We're mindful of press schedules and strive to accommodate urgent requests when possible.
HOW DO I PAY?
Payment is easy. After uploading your file, we'll assess if corrections are needed. You'll then receive an invoice with pricing based on the file's size, along with payment options. Once you approve, we'll make the adjustments and return the file via Hightail. Multiple payment methods are outlined in the invoice.
DO I NEED TO DO THIS EACH TIME I USE THE PRODUCT?
Not at all. Our solution is designed to be one-time and reusable. As long as the file, ad, or page remains unchanged, you can use it as often as necessary without any further adjustments. Just ensure you're using the product as it was originally provided for optimal results.
WHAT FILE FORMAT WILL BE USED?
The corrected file will be returned in either TIF or PDF format, depending on the adjustments required. Due to the nature of these adjustments, the file size may be large to ensure the highest quality. Compressing or resizing the file could reduce its quality, so we recommend using it exactly as provided for optimal results.